Questions guests ask most

Choose your dates in any availability search on this website. You will see live availability and rates, then complete your reservation securely through our booking platform. You will receive a confirmation by email.

Yes. Reservations and payments are processed by our secure booking platform and payment provider. Card details are never stored on this website.

Available payment methods are shown during booking. [Client to confirm accepted cards, deposits and any local payment options.]

The cancellation conditions for your rate are shown before you confirm and in your confirmation email. Contact our team for any change request and we will do our best to help.

Check-in is from 1:00 PM and check-out is by 11:00 AM. Early check-in or late check-out may be possible on request, subject to availability.

Apartments are prepared with fresh linen and towels for your arrival. Additional housekeeping can be arranged on request. [Client to confirm frequency and any charges.]

Yes — every apartment has high-speed Wi-Fi and a full kitchen with a fridge, hob, oven and the utensils you need to cook properly. There is a washer-dryer for longer stays.

Absolutely. Our one-bedroom apartments are especially popular with families, and cots can be requested in advance.

Only registered guests may stay overnight. Please let us know everyone in your party when you book, so we can prepare the apartment properly.

Yes — there are three swimming pools at Bay Village and entrance is free for our guests, all year round.

No. The three swimming pools are free for our guests, but the beaches are not ours to give. They belong to the resort developer, who sets and collects their own entrance fee, and that fee varies. We would rather you knew before booking than found out on arrival — ask us and we will tell you what is currently being charged.

Yes. We have 24/7 on-site assistance, from your welcome and check-in through to check-out. Reach us on +20 106 716 8992 or +20 106 263 8204.

Yes — free high-speed Wi-Fi in every apartment.

Yes — quiet hours are from 10:00 PM to 8:00 AM, out of respect for neighbours. Parties and excessive noise are not permitted.

The resort’s sandy beaches are about a hundred metres from the apartments, but they are not part of your stay — the property developer runs them and charges their own entrance fee, which varies. Free swimming is at our three pools, which guests use at no charge all year round.

Yes. Tell us your flight details in advance and we will arrange your pick-up from Hurghada airport and your return at normal rates, so there is no negotiating with drivers on arrival.

Restaurants, cafés, bars, a French bakery and golf-cart hire are all within the resort, alongside the beaches. They are run by the developer and other independent businesses, so their prices — and any entrance fees — are set by them, not by us.

Yes — the pyramids and the Grand Egyptian Museum, or Luxor for the Valley of the Kings and Queens, along with diving, days at sea and the protected islands. Ask us when you book.

RED SEA SUN & SKY is at Bay Village in Sahl Hasheesh, a quiet bay on the Red Sea about twenty kilometres south of Hurghada, built around one long beach, a palm promenade and its own Old Town.

Hurghada International Airport (HRG) is the closest airport, 18 kilometres north of Sahl Hasheesh — around half an hour by road. Our team can recommend reliable transfer options — share your flight details after booking.

[Client to confirm on-site or nearby parking arrangements.]

Smoking and vaping are not permitted inside the apartments.

Pets are not permitted unless agreed with us in advance. Please ask before you book.

Please treat the apartment, furniture and appliances with care, and report any damage or maintenance issue to us straight away so we can put it right. Lost keys or excessive cleaning may incur an additional charge.

Our team is reachable on +20 106 716 8992 and +20 106 263 8204 for anything you need while you are with us.